feedback

Your feedback is valuable as we strive to provide quality services.

Your voice matters

Whether you have positive feedback about our services, there’s an issue you’d like to bring to our attention or you have an idea for how we can improve, we welcome your input.

Use the form below, and our team will promptly assess and respond to your feedback, keeping you informed along the way.

Share my feedback

If you need an interpreter or an advocate to assist you in completing this form please call us on 1800 378 272.

Our complaints and feedback process

Transparency is essential to our good governance and positive outcomes for people living with spinal cord injury and disability in South Australia. These brochures outline our process so you know exactly what to expect.

Complaint procedure

Is there an independent agency I can provide feedback to?

There are state and national independent agencies that receive feedback and complaints relating to the NDIS, disability care and adult safety.

For complaints about services provided under the NDIS:

NDIS Quality and Safeguards Commission: call 1800 035 544 or follow the link to learn more and lodge an online form.

For abuse or neglect of an adult:

For a complaint about a health care service or hospital:

Health and Community Services Complaints Commissioner: call 1800 232 007 or email: info@hcscc.sa.gov.au

For help with making a complaint and advocacy support:

Disability Advocacy and Complaints Services of SA call (08) 7122 6030 or email: admin@dacssa.org.au

Share your feedback

Feedback Type

What type of feedback do you have?

Compliment for our service(s) / processes

Complaint about our service(s) / staff

Suggestion to improve our services

Clients of PQSA who receive funding and supports under the National Disability Insurance Scheme (NDIS) in particular, or who need access to effective disability advocacy that promotes their human rights, can also seek this support through the Department of Social Services National Disability Advocacy Program.