EXCELLENCE: We always achieve the highest quality and consistently go above and beyond.
INNOVATION: We are brave and creative. It’s OK to challenge the status quo. We lead by standing out.
RESPONSIVENESS: We get positive outcomes by anticipating, acknowledging, informing and acting.
EQUALITY: We treat everyone fairly and with dignity and respect.
ETHICAL BEHAVIOUR: We are honest, fair, diligent and trustworthy. We live our values.
The 2018-2021 PQSA Strategic Plan reflects the NDIS work-in-progress approach. As the peak community body leading positive impact for people with Spinal Cord Injury (SCI) and the broader disability community, our end goal is to ensure we have contact with every South Australian living with SCI.
This goal is consistent with our vision. Our quality offering in service provision and information sharing will be optimised to create positive outcomes for our clients and members.
We lead disability support by empowering our clients, partnering with our members and valuing our people.
PQSA/HomeCare+ is committed to continuous improvement and quality management.
We have a Quality Management Committee, providing leadership of the continuous quality improvement activities at PQSA. The Committee also seeks to maintain a culture of business and service excellence that encourages innovation and works to achieve enhanced outcomes for clients, residents, employees and other stakeholders.
PQSA and HomeCare+ are registered providers of the National Disability Insurance Scheme (NDIS). As such, we are fully compliant with the NDIS Quality and Safeguarding Commission rules and standards.
We are proud to maintain accreditation with the Australian Service Excellence Standards, an internationally accredited quality improvement program funded by the Department of Human Services (DHS).
The certificate recognises non-government organisations achieving sustainable excellence.
Work, Health, Safety and Environment (WHS & E)
PQSA is committed to providing a safe working environment for all employees, volunteers and contractors. PQSA recognises that a safe and healthy workplace is vital for the provision of high quality services.
PQSA will ensure that work practices and procedures adopted throughout the organisation comply with the Acts and Regulations governing WHS & E. Should workplace accidents or illness occur, PQSA is committed to effective injury management and rehabilitation.
We always welcome feedback, compliments and complaints.