Client Policies and Procedures

• Client Advocacy Policy and Procedures
• Client Choice and Control Policy and Procedures
• Client - Decision Making and Choice Policy and Procedures
• Client Rights and Responsibilities Statement
• Client Safeguarding Management of Client Finances
• Client Use of Interpreter Policy
• Code of Conduct and Ethical Behaviour
• Complaint Brochure for Client English language
• Complaint Brochure for Client Greek language
• Complaint Brochure for Client Simplified Chinese language
• Complaint Brochure for Client Hindi language
• Complaint Brochure for Client Vietnamese language
• Complaint Brochure for Client Italian language
• Complaint Concern Management Policy and Procedures Client Complaints
• Conflict of Interest Service Delivery Policy
• Information Sharing Guidelines
• Person Centred Policy and Procedures
• Privacy Private Information Management Statement
• Smokefree Workplace Policy and Procedures
• Transportation of Clients Policy and Procedures
• Workplace Bullying Harassment and Discrimination Policy

• Complaint Easy to Read Poster for Clients
• PQSA Easy Read Decision Making Choice Policy and Procedures
• PQSA Easy Read Client Rights and Responsibilities Statement