As of June 2021, PQSA has stopped updating our Support Worker FAQ documents and now encourage anyone looking for updated information to go direct to the relevant government websites.
Our policy remains that we follow expert medical and health advice at all times and we support the COVID-19 vaccination rollout to all of our clients and workers, unless you are advised otherwise by a medical practitioner. You can contact us at any time if you have any questions regarding the current advice.
As part of PQSA's WHS obligations, we must provide and maintain a working environment that is safe and free of risks to health, so far as is reasonably practicable. Similarly, you must take reasonable care for your health and safety in the workplace and for the health and safety of others who may be affected by what you do or don't do. If you are feeling unwell, you should stay home and away from the workplace.
Please familiarise yourself with SA Health updates for further information as specific requirements are in place for people who have returned from a country or region that is at high or moderate risk for coronavirus (COVID-19), or think they may have been in close contact with a confirmed case of coronavirus (COVID-19).
You can also find the Australian Government health alert here. This page is updated regularly.
Should you believe you are at risk of having been exposed to the virus, please contact your Supervisor immediately so we can support you in working through whether you will need to self-isolate, and what is required to enable your return to the workplace.
We are required to wear a mask when delivering supports to our clients – the mask can be either a disposable type or a reusable cloth mask.
You may already own masks – however, disposable masks will be available for collection from each of our six offices if you need them. If you cannot collect these, you can either purchase enough disposable masks for the next seven days OR buy up to two reusable cloth masks (generally $10-15 each) and claim the money back from us with a tax receipt.
Clients do not have to wear masks.
EXEMPTIONS TO WEARING A MASK
There are some exemptions but you must discuss this with the client’s service coordinator/your supervisor before determining an exemption applies.
As we instructed last year, you can remove your mask in situations where you are not directly in contact with the client, such as when a worker is on an overnight sleepover shift or in a different room performing domestic duties.
QR code scanning must still be used in our offices and where located in supported independent living (24/7 support sites) and you must continue to follow good hand hygiene practices and not go to work if you are feeling unwell.
We always welcome feedback, compliments and complaints.